Ticketbird
Customer Support Ticket System
Modern helpdesk and ticket management platform with AI-powered suggestions, multi-channel support, SLA tracking, and knowledge base. Built for teams that care about customer experience.
The Support Chaos
Managing customer support through email and spreadsheets doesn't scale:
- •Lost emails - Support requests buried in inboxes, forgotten, or missed
- •No accountability - Who's working on what? Which tickets are urgent?
- •Duplicate responses - Multiple team members answering the same ticket
- •No metrics - Can't measure response times or team performance
- •Repetitive questions - Same questions answered over and over
Ticketbird brings order to chaos with unified inbox, AI assistance, and SLA tracking.
Features
Unified Ticket Inbox
All support requests in one place. Email, chat, web form - everything becomes a ticket with automatic routing and categorization.
- •Email to ticket conversion
- •Web form integration
- •Live chat tickets
- •Auto-assignment rules
- •Priority categorization
- •Tag-based routing
AI-Powered Suggestions
GPT-4 analyzes incoming tickets and suggests relevant responses from your knowledge base. Speed up resolution with intelligent assistance.
- •GPT-4 response suggestions
- •Knowledge base search
- •Similar ticket detection
- •Auto-categorization
- •Sentiment analysis
- •Language translation
SLA Management
Define Service Level Agreements and track compliance automatically. Get alerts before SLA breaches and ensure timely responses.
- •Custom SLA rules
- •Priority-based timers
- •Breach alerts
- •Business hours config
- •Escalation workflows
- •SLA reporting
Team Collaboration
Internal notes, @mentions, ticket assignments, and collision detection ensure smooth teamwork without duplicate responses.
- •Internal notes
- •@mentions
- •Ticket assignment
- •Collision detection
- •Team workload view
- •Performance metrics
Knowledge Base
Self-service help center with articles, FAQs, and guides. Reduce ticket volume by empowering customers to find answers.
- •Article management
- •Category organization
- •Full-text search
- •Related articles
- •View analytics
- •Multi-language support
Customer Portal
Customers can submit tickets, track status, view history, and access knowledge base articles through a branded self-service portal.
- •Ticket submission
- •Status tracking
- •History view
- •Knowledge base access
- •Custom branding
- •Mobile responsive
Multi-Channel Support
Forward support@yourcompany.com to Ticketbird. Automatic ticket creation with thread tracking.
Live Chat
Embedded chat widget for real-time support. Chat conversations become tickets for follow-up.
Web Form
Customizable contact forms on your website. Capture context and route to right team.
API
RESTful API for custom integrations. Create tickets from Slack, Discord, or any app.
AI-Powered Intelligence
GPT-4 Response Suggestions
When a ticket arrives, GPT-4 analyzes the question and suggests relevant responses from your knowledge base and previous successful resolutions.
Auto-Categorization
AI categorizes tickets by topic: billing, technical, feature request, bug report.
Priority Detection
Sentiment analysis detects urgent or frustrated customers and escalates automatically.
Similar Tickets
Find similar past tickets and their resolutions for faster problem-solving.
Knowledge Base Search
AI searches your help articles and suggests relevant links to include in responses.
SLA Management
Never Miss an SLA
Define custom Service Level Agreements based on ticket priority, customer tier, or time of day. Get automated alerts before SLA breaches.
🚨 Automated Alerts
Slack/email notifications when SLA is 80% consumed. Escalate to managers before breach.
📊 SLA Reports
Track compliance rates, average response times, and team performance over time.
Tech Stack
Frontend
- •Next.js 15
- •TypeScript
- •@eagle/ui Design System
- •Real-time updates (WebSocket)
Backend
- •FastAPI (Python)
- •PostgreSQL
- •Redis (caching + pub/sub)
- •Celery (background tasks)
AI & Integrations
- •GPT-4 (suggestions)
- •Email (IMAP/SMTP)
- •Slack/Discord webhooks
- •RESTful API
Redo att förbättra din customer support?
Vi kan anpassa Ticketbird för dina behov eller bygga en liknande helpdesk-lösning. AI-powered, multi-channel, SLA-tracking.